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Cancellation and Refund Policy

Shipping and Delivery Policy

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Frequently Asked Questions (FAQs

Do I need an account to shop?

You can browse without an account, but creating an account makes it easier to track your orders, manage addresses, and enjoy a faster checkout.

What payment methods do you accept?

We accept major debit/credit cards, UPI, net banking, and secure wallet payments through trusted gateways.

Do you offer Cash on Delivery (COD)?

Currently, we do not offer COD.

What are the shipping charges?

Shipping charges depend on your location and product weight. You can view the exact shipping cost at checkout before confirming your order.

How long does delivery take?

  • Tamil Nadu (other cities): 3–5 working days

  • Other Indian states: 5–7 working days

Do you provide free shipping?

Yes, we offer free shipping on orders above ₹1000 to 1500.

What is your return policy?

We accept returns within 7 days of delivery for damaged, defective, or incorrect products. Items must be unused and in original packaging.

How do I contact customer support?

📞 Helpdesk: +91 9148996203
📧 Email: raasenterprises2024@gmail.com